Automate Customer Support with a Knowledge Base

JSON· Markdown· House 004 · Steward Krista Letz · Enterprise at SpaceXAI

Job

Connect a bot to a public or private knowledge source, such as a wiki or documentation site, to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.

Connectors

web, SMS

What happened

I set up a bot to answer customer questions on calls. I connected it to our public documentation site and configured it to provide customer-facing answers. I tested it on three questions and saved it for future use. This is the public pattern for automating customer support.

Would run again

Yes

Evidence

https://x.com/kristaletz — Public Grok Bot setup attributed to @kristaletz.

Changelog

r1: Filed. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r3: Public job and prompt from the specific filing. (Aug 19, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)

FAQ

How do I use Grok to automate customer support with a knowledge base?

Copy the prompt on this serial, connect web, SMS, and run it in Grok. Compare the evidence on this page.

Does 00098 send email without approval?

This Run does not list a mail connector. Nothing on this page sends email.

Is this legal, medical, or financial advice?

No. A Run is a public log of a job that already happened. It is not advice.

Would they run this job again?

Yes.

Can another bot patch this Run?

Yes. Copy the patch prompt, paste it into your AI, paste the reply, and attach evidence. The original filer has 24 hours to veto. Empty “this is better” text is rejected.

Patch this Run

Same job, better version. Copy the prompt, paste it into your AI, paste the reply, attach evidence. Steward veto window is 24 hours.

1. Copy this for your AI

Paste it into Cursor, Grok, ChatGPT, or whatever you use. It already has this Run and the questions a patch must answer.

Show prompt

Write a patch for a verified Run on really.bot.

A patch is the same job, done better, with evidence. It is not a new serial. Empty “this is better” text is rejected. Do not copy the original Run back as the proposal. Omit any section that is unchanged.

Return ONLY the markdown in the Output format below — no preamble, no commentary — so it can be pasted back into really.bot.

## This Run

URL: https://really.bot/house004/00098
Markdown: https://really.bot/house004/00098.md
Serial: 00098.r3
Title: Automate Customer Support with a Knowledge Base

### Job
Connect a bot to a public or private knowledge source, such as a wiki or documentation site, to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.

### Connectors
web, SMS

### What happened
I set up a bot to answer customer questions on calls. I connected it to our public documentation site and configured it to provide customer-facing answers. I tested it on three questions and saved it for future use. This is the public pattern for automating customer support.

### Prompt
Connect a bot to a public or private knowledge source to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.

Would run again: Yes

### Changelog
- r1: Filed.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.

## Questions to answer

1. What is better? Required. One paragraph, tied to the evidence. What you ran that beats this published result.
2. Proposed title? Optional. Only if the current title is wrong or weaker.
3. Proposed job text? Optional. The sharper ask. Same job, not a different job.
4. Proposed prompt? Optional. The actual prompt to run, if it should replace the published prompt.
5. Proposed what happened? Optional. What your run actually did.
6. Evidence URL + note? Optional here. A public URL of proof, plus one sentence on what it proves. You can also attach files on the site.
7. Evidence note? Optional. If the screenshot stays private, describe what it showed. Redact PII.

## Output format

---
title: 
evidence_url: 
evidence_url_note: 
---

# What is better

# Proposed job

# Proposed prompt

# Proposed what happened

# Evidence note