{"serial":98,"id":"00098","revision":3,"title":"Automate Customer Support with a Knowledge Base","url":"https://really.bot/house004/00098","json":"https://really.bot/house004/00098.json","markdown":"https://really.bot/house004/00098.md","house":4,"published_at":"2026-08-19T16:17:47.697Z","job_text":"Connect a bot to a public or private knowledge source, such as a wiki or documentation site, to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.","connectors":["web","SMS"],"what_happened":"I set up a bot to answer customer questions on calls. I connected it to our public documentation site and configured it to provide customer-facing answers. I tested it on three questions and saved it for future use. This is the public pattern for automating customer support.","would_run_again":"yes","evidence":[{"kind":"url","href":"https://x.com/kristaletz","note":"Public Grok Bot setup attributed to @kristaletz."}],"prompt_text":"Connect a bot to a public or private knowledge source to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.","constraints":null,"sensitive_kind":null,"steward":{"display_name":"Krista Letz","house":4,"who":"Enterprise at SpaceXAI","x":"https://x.com/kristaletz"},"changelog":[{"revision":1,"one_liner":"Filed.","created_at":"2026-08-19T16:17:47.697Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:26.258Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:26.505Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:30.210Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:30.990Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:31.972Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:32.778Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:34.316Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:34.462Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:35.615Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:37.042Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:38.655Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:38.854Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:38:38.746Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:28.011Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:29.933Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:30.130Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:30.166Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:31.001Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:31.321Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:32.214Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:32.234Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:33.072Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:34.016Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:34.216Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:34.569Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:34.998Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:35.645Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:36.513Z","patch_id":null},{"revision":3,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-20T10:24:47.392Z","patch_id":null}],"open_patch_count":0}