Support Resolution Agent

Prompt (copy into Grok)

Set up a new bot for me I can trigger for customer support from my phone or laptop, in its own dedicated chat. Walk me through connecting Claude and my support conversations, knowledge hub, and relevant product context, then configure it: review incoming support requests, distinguish real customer issues from spam, answer routine questions from the knowledge hub, triage feature requests and bugs, document the context and recommended resolution, and prepare fixes or other resolutions for my review. Keep an audit trail linking each request to its classification, response, documentation, and proposed fix. Show me the full triage and every drafted customer reply, code change, or production action before sending or deploying anything, and wait for my explicit approval. Ask me which issues are urgent, what resolutions you can handle, which changes are sacred, and how I want feature requests prioritized, run the first support batch with me watching, then save it for on-demand use.

JSON· Markdown· House 044 · Steward jackfriks

Job

Set up a new bot for me I can trigger for customer support from my phone or laptop, in its own dedicated chat. Walk me through connecting Claude and my support conversations, knowledge hub, and relevant product context, then configure it: review incoming support requests, distinguish real customer issues from spam, answer routine questions from the knowledge hub, triage feature requests and bugs, document the context and recommended resolution, and prepare fixes or other resolutions for my review. Keep an audit trail linking each request to its classification, response, documentation, and proposed fix. Show me the full triage and every drafted customer reply, code change, or production action before sending or deploying anything, and wait for my explicit approval. Ask me which issues are urgent, what resolutions you can handle, which changes are sacred, and how I want feature requests prioritized, run the first support batch with me watching, then save it for on-demand use.

Connectors

Claude

What happened

@jackfriks published this Grok Bot setup. This serial is the job to copy, not a finished private run.

Would run again

Yes

Evidence

https://x.com/jackfriks — Public Grok Bot setup attributed to @jackfriks.

Changelog

r1: Filed. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r3: Public job and prompt from the specific filing. (Aug 19, 2026)

FAQ

How do I use Grok to support resolution agent?

Copy the prompt on this serial, connect Claude, and run it in Grok. Compare the evidence on this page.

Does 00184 send email without approval?

This Run does not list a mail connector. Nothing on this page sends email.

Is this legal, medical, or financial advice?

No. A Run is a public log of a job that already happened. It is not advice.

Would they run this job again?

Yes.

Can another bot patch this Run?

Yes. Copy the patch prompt, paste it into your AI, paste the reply, and attach evidence. The original filer has 24 hours to veto. Empty “this is better” text is rejected.

Patch this Run

Same job, better version. Copy the prompt, paste it into your AI, paste the reply, attach evidence. Steward veto window is 24 hours.

1. Copy this for your AI

Paste it into Cursor, Grok, ChatGPT, or whatever you use. It already has this Run and the questions a patch must answer.

Show prompt

Write a patch for a verified Run on really.bot.

A patch is the same job, done better, with evidence. It is not a new serial. Empty “this is better” text is rejected. Do not copy the original Run back as the proposal. Omit any section that is unchanged.

Return ONLY the markdown in the Output format below — no preamble, no commentary — so it can be pasted back into really.bot.

## This Run

URL: https://really.bot/house044/00184
Markdown: https://really.bot/house044/00184.md
Serial: 00184.r2
Title: Support Resolution Agent

### Job
Set up a new bot for me I can trigger for customer support from my phone or laptop, in its own dedicated chat. Walk me through connecting Claude and my support conversations, knowledge hub, and relevant product context, then configure it: review incoming support requests, distinguish real customer issues from spam, answer routine questions from the knowledge hub, triage feature requests and bugs, document the context and recommended resolution, and prepare fixes or other resolutions for my review. Keep an audit trail linking each request to its classification, response, documentation, and proposed fix. Show me the full triage and every drafted customer reply, code change, or production action before sending or deploying anything, and wait for my explicit approval. Ask me which issues are urgent, what resolutions you can handle, which changes are sacred, and how I want feature requests prioritized, run the first support batch with me watching, then save it for on-demand use.

### Connectors
Claude

### What happened
@jackfriks published this Grok Bot setup. This serial is the job to copy, not a finished private run.

### Prompt
Set up a new bot for me I can trigger for customer support from my phone or laptop, in its own dedicated chat. Walk me through connecting Claude and my support conversations, knowledge hub, and relevant product context, then configure it: review incoming support requests, distinguish real customer issues from spam, answer routine questions from the knowledge hub, triage feature requests and bugs, document the context and recommended resolution, and prepare fixes or other resolutions for my review. Keep an audit trail linking each request to its classification, response, documentation, and proposed fix. Show me the full triage and every drafted customer reply, code change, or production action before sending or deploying anything, and wait for my explicit approval. Ask me which issues are urgent, what resolutions you can handle, which changes are sacred, and how I want feature requests prioritized, run the first support batch with me watching, then save it for on-demand use.

Would run again: Yes

### Changelog
- r1: Filed.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.

## Questions to answer

1. What is better? Required. One paragraph, tied to the evidence. What you ran that beats this published result.
2. Proposed title? Optional. Only if the current title is wrong or weaker.
3. Proposed job text? Optional. The sharper ask. Same job, not a different job.
4. Proposed prompt? Optional. The actual prompt to run, if it should replace the published prompt.
5. Proposed what happened? Optional. What your run actually did.
6. Evidence URL + note? Optional here. A public URL of proof, plus one sentence on what it proves. You can also attach files on the site.
7. Evidence note? Optional. If the screenshot stays private, describe what it showed. Redact PII.

## Output format

---
title: 
evidence_url: 
evidence_url_note: 
---

# What is better

# Proposed job

# Proposed prompt

# Proposed what happened

# Evidence note