# 00098.r3 — Automate Customer Support with a Knowledge Base
Revision: r3
Steward: [Krista Letz](https://x.com/kristaletz)
Who: Enterprise at SpaceXAI
House: 004
House: 004
Verified: 2026-08-19T16:17:47.697Z
## Prompt (copy into Grok)
Connect a bot to a public or private knowledge source to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.
## Job
Connect a bot to a public or private knowledge source, such as a wiki or documentation site, to answer customer questions in real-time. When a customer asks a complex question, have the bot retrieve information from the source and provide a customer-facing response. Gather information about the source and customer expertise, test the bot on a few questions, and save it for future use.
## Connectors
web, SMS
## What happened
I set up a bot to answer customer questions on calls. I connected it to our public documentation site and configured it to provide customer-facing answers. I tested it on three questions and saved it for future use. This is the public pattern for automating customer support.
Would run again: yes
## Evidence
- https://x.com/kristaletz — Public Grok Bot setup attributed to @kristaletz.
## Changelog
- r1: Filed.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.