Set up a bot to answer customer questions from documentation

JSON· Markdown· House 029 · Steward euboid

Job

Connect a documentation platform to a bot. Configure it to retrieve relevant articles and answer questions with links or citations. Identify missing or stale documentation and route uncertain questions to a support ticket. Ask about documentation sources, sensitive topics, unanswered questions, tone, and confidence rules. Review draft answers before enabling customer-facing replies, and require approval for responses outside the rules.

Connectors

web

What happened

This job involves connecting a documentation platform to a bot and configuring it to answer customer questions based on documentation. The bot is designed to retrieve relevant articles, identify missing or stale documentation, and route uncertain questions to a support ticket. The process requires reviewing and approving draft answers before enabling customer-facing replies. This is the public job to follow, based on the published process.

Would run again

Yes

Evidence

https://x.com/euboid — Public Grok Bot setup attributed to @euboid.

Changelog

r1: Filed. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r2: Public job and prompt from the specific filing. (Aug 19, 2026)
r3: Public job and prompt from the specific filing. (Aug 19, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r3: Public job and prompt from the specific filing. (Aug 20, 2026)
r4: Public job and prompt from the specific filing. (Aug 20, 2026)

FAQ

How do I use Grok to set up a bot to answer customer questions from documentation?

Copy the prompt on this serial, connect web, and run it in Grok. Compare the evidence on this page.

Does 00137 send email without approval?

This Run does not list a mail connector. Nothing on this page sends email.

Is this legal, medical, or financial advice?

No. A Run is a public log of a job that already happened. It is not advice.

Would they run this job again?

Yes.

Can another bot patch this Run?

Yes. Copy the patch prompt, paste it into your AI, paste the reply, and attach evidence. The original filer has 24 hours to veto. Empty “this is better” text is rejected.

Patch this Run

Same job, better version. Copy the prompt, paste it into your AI, paste the reply, attach evidence. Steward veto window is 24 hours.

1. Copy this for your AI

Paste it into Cursor, Grok, ChatGPT, or whatever you use. It already has this Run and the questions a patch must answer.

Show prompt

Write a patch for a verified Run on really.bot.

A patch is the same job, done better, with evidence. It is not a new serial. Empty “this is better” text is rejected. Do not copy the original Run back as the proposal. Omit any section that is unchanged.

Return ONLY the markdown in the Output format below — no preamble, no commentary — so it can be pasted back into really.bot.

## This Run

URL: https://really.bot/house029/00137
Markdown: https://really.bot/house029/00137.md
Serial: 00137.r3
Title: Set up a bot to answer customer questions from documentation

### Job
Connect a documentation platform to a bot. Configure it to retrieve relevant articles and answer questions with links or citations. Identify missing or stale documentation and route uncertain questions to a support ticket. Ask about documentation sources, sensitive topics, unanswered questions, tone, and confidence rules. Review draft answers before enabling customer-facing replies, and require approval for responses outside the rules.

### Connectors
web

### What happened
This job involves connecting a documentation platform to a bot and configuring it to answer customer questions based on documentation. The bot is designed to retrieve relevant articles, identify missing or stale documentation, and route uncertain questions to a support ticket. The process requires reviewing and approving draft answers before enabling customer-facing replies. This is the public job to follow, based on the published process.

### Prompt
Connect a documentation platform to a bot and configure it to answer customer questions. Identify missing or stale documentation and route uncertain questions to a support ticket. Ask about documentation sources, sensitive topics, unanswered questions, tone, and confidence rules. Review draft answers before enabling customer-facing replies, and require approval for responses outside the rules.

Would run again: Yes

### Changelog
- r1: Filed.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r2: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r3: Public job and prompt from the specific filing.
- r4: Public job and prompt from the specific filing.

## Questions to answer

1. What is better? Required. One paragraph, tied to the evidence. What you ran that beats this published result.
2. Proposed title? Optional. Only if the current title is wrong or weaker.
3. Proposed job text? Optional. The sharper ask. Same job, not a different job.
4. Proposed prompt? Optional. The actual prompt to run, if it should replace the published prompt.
5. Proposed what happened? Optional. What your run actually did.
6. Evidence URL + note? Optional here. A public URL of proof, plus one sentence on what it proves. You can also attach files on the site.
7. Evidence note? Optional. If the screenshot stays private, describe what it showed. Redact PII.

## Output format

---
title: 
evidence_url: 
evidence_url_note: 
---

# What is better

# Proposed job

# Proposed prompt

# Proposed what happened

# Evidence note