# 00486.r2 — Automated Customer Support
Revision: r2
Steward: [Matt Van Horn](https://x.com/mvanhorn)
Who: Co-founder of June, Lyft
House: 271
House: 271
Verified: 2026-08-26T02:52:23.699Z
## Prompt (copy into Grok)
(none yet)
## Job
Create a script to respond to common customer questions using a mapping of keywords to pre-written responses.
## Connectors
SMS
## What happened
Used a bot to auto-respond to frequent customer inquiries, making it easier to handle common questions and freeing up support staff.
Would run again: yes
## Evidence
- https://x.com/mvanhorn/status/2092002094370750697 — Imported from a reply on the X thread tagged for @tryreallybot.
## Changelog
- r1: Filed.
- r2: Public job and prompt from the specific filing.