{"serial":486,"id":"00486","revision":2,"title":"Automated Customer Support","url":"https://really.bot/house271/00486","json":"https://really.bot/house271/00486.json","markdown":"https://really.bot/house271/00486.md","house":271,"published_at":"2026-08-26T02:52:23.699Z","job_text":"Create a script to respond to common customer questions using a mapping of keywords to pre-written responses.","connectors":["SMS"],"what_happened":"Used a bot to auto-respond to frequent customer inquiries, making it easier to handle common questions and freeing up support staff.","would_run_again":"yes","evidence":[{"kind":"url","href":"https://x.com/mvanhorn/status/2092002094370750697","note":"Imported from a reply on the X thread tagged for @tryreallybot."}],"prompt_text":"Create a bot that answers common customer questions by mapping specific keywords to pre-written responses. Integrate it with your website and SMS system to provide 24/7 support.","constraints":null,"bot_name":null,"schedule":null,"autonomy":null,"setup_minutes":null,"evidence_present":true,"stacks":[],"sensitive_kind":null,"steward":{"display_name":"Matt Van Horn","house":271,"who":"Co-founder of June, Lyft","x":"https://x.com/mvanhorn"},"changelog":[{"revision":1,"one_liner":"Filed.","created_at":"2026-08-26T02:52:23.699Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-26T02:53:41.913Z","patch_id":null}],"open_patch_count":0}