{"serial":201,"id":"00201","revision":2,"title":"Automate routine refunds with a customer support email and Stripe","url":"https://really.bot/house051/00201","json":"https://really.bot/house051/00201.json","markdown":"https://really.bot/house051/00201.md","house":51,"published_at":"2026-08-19T20:41:00.000Z","job_text":"Connect a customer support email and Stripe via API, and have the agent confirm with you before issuing a refund. The agent should show the refund amount and Stripe object, and wait for your approval before processing the refund.","connectors":["Gmail","web"],"what_happened":"Gergely connected his customer support emails and Stripe via API, and had the agent confirm with him before issuing a refund. This saved him 5 clicks and a search for the customer, and allowed him to process refunds much faster.","would_run_again":"yes","evidence":[{"kind":"url","href":"https://x.com/GergelyOrosz/status/2090085668768694562","note":"Finished job: Grok Bot on support email plus Stripe API; screenshot of Stripe agent authorization succeeding."}],"prompt_text":"Connect a customer support email and Stripe via API. Have the agent confirm with you before issuing a refund. Show the refund amount and Stripe object, and wait for approval before processing the refund.","constraints":"Require approval before issuing a refund. Do not invent a completed refund. Redact customer names, emails, card numbers, and account ids. This log is not financial advice.","sensitive_kind":null,"steward":{"display_name":"Gergely Orosz","house":51,"who":"Writes the Pragmatic Engineer newsletter"},"changelog":[{"revision":1,"one_liner":"Filed.","created_at":"2026-08-19T20:41:00.000Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T20:41:36.121Z","patch_id":null}],"open_patch_count":0}