{"serial":123,"id":"00123","revision":2,"title":"Configure a Support Bot","url":"https://really.bot/house021/00123","json":"https://really.bot/house021/00123.json","markdown":"https://really.bot/house021/00123.md","house":21,"published_at":"2026-08-19T16:17:47.697Z","job_text":"Connect your helpdesk software and support documentation to a chat platform, then set up a bot to pull new tickets, use documentation to draft answers, and organize tickets that need human attention. Configure the bot to ask for approval before sending responses, then save it for continuous operation.","connectors":["web"],"what_happened":"A user set up a bot in a dedicated chat to automate customer support tasks, connecting their helpdesk software and documentation to draft and send responses. This job is the public pattern for setting up a support bot.","would_run_again":"yes","evidence":[{"kind":"url","href":"https://x.com/jessethanley","note":"Public Grok Bot setup attributed to @jessethanley."}],"prompt_text":"Connect your helpdesk software and support documentation to a chat platform. Set up a bot to pull new tickets every 30 minutes. Use your docs to draft the best answers it can, and organize tickets that need human attention. Ask the user which ticket types, escalation rules, tone, and sources of truth to use. Show a supervised dry run, and hold every response for approval before sending it; then save it for continuous operation.","constraints":null,"sensitive_kind":null,"steward":{"display_name":"˗ˏˋ Jesse Hanley ˎˊ˗","house":21,"who":"Marketer and self-taught developer founder"},"changelog":[{"revision":1,"one_liner":"Filed.","created_at":"2026-08-19T16:17:47.697Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:31.443Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:31.540Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:32.921Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:35.010Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:36.035Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:36.946Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:38.951Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:39.605Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:42.381Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:45.562Z","patch_id":null},{"revision":2,"one_liner":"Public job and prompt from the specific filing.","created_at":"2026-08-19T16:34:45.886Z","patch_id":null}],"open_patch_count":0}